Shaws by Perrin & Rowe tapware is imported and distributed in Australia by Luxe by Design, Brisbane.

Australian Warranty

Engineered to a level that exceeds industry standards, Shaws by Perrin & Rowe® taps are forged in the UK using the highest quality raw materials. Assembled by hand, they are the ideal accompaniment to our handcrafted sinks.

All Shaws by Perrin & Rowe taps carry a
15 Year Warranty
for Residential use

Taps carry a 15 Year Guarantee
5 Year parts and labour, and an additional 10 years for parts only
Tapware finishes carry individual warranties

Standard and Special Finishes – 5 year warranty
Standard Finishes: Chrome, Nickel, Pewter. Special Finishes: English Bronze, Gold. 
Chrome (CP), Nickel (NI), Pewter (PF), English Bronze (EB) and Gold (IG) finishes are warranted against manufacturing defects for 5 years from the date of purchase. The finish warranty is voided by accidental damage before, during or after installation; damage from adhesives, sealants, paint or solvents; or damage due to improper cleaning agents and materials including citric, acidic, corrosive, abrasive or alcohol-based solutions and abrasive cloths and scouring pads. English Bronze and Gold finishes are more delicate and require a greater level of care and maintenance. Please refer to the Cleaning and Care Guide for detailed instructions.

Unlacquered Living Finishes – No Express Warranty
(Satin Brass, Polished Brass)
Perrin & Rowe living finishes – Satin Brass (SB) and Polished Brass (BR) are unlacquered brass with no coatings applied and are not warranted for any change in colour or finish of the appearance. Living finishes are characterful natural materials and are designed to patina and change over time.

Perrin & Rowe tapware, or Shaws by Perrin & Rowe tapware and accessories sold by Luxe by Design in Australia, or via an authorised Australian dealer are warranted to be free from manufacturing defects in the materials and workmanship for 15 Years from the date of purchase. Luxe by Design does not assume responsibility for warranting, repairing, or supplying parts for products of unknown origin if there is no evidence available to support the proof of purchase from one of their authorised dealers.

The original sales receipt (proof of purchase) from the original purchaser of the product must be provided to Luxe by Design for all warranty claims. The warranty is extended solely to the original purchaser, so long as the product remains in its original installation, and is not transferable to a new owner. Please refer to our complete Australian Warranty document below for full details.

Warranty Claim Form

Click or drag files to this area to upload. You can upload up to 10 files.
Please upload clear photos of the issue along with photos of the product packaging and a copy of your proof of purchase.